Refund policy

Damages and issues:

Please inspect your order upon receipt and contact us immediately if your item(s) are defective, damaged or if you receive the wrong item, so that we can evaluate these issues and rectify these for you. We take great care to ensure the quality of our products are inspected before being sent.

Please contact Kylie: hello@thememorytile.com.

Non-refundable items:

Due to the items being made to order and personalised unfortunately we do not accept returns on our items, sale items or gift cards.

Refunds:

We do not accept refunds on our products unless:

We will notify you once we have received and inspected your faulty item(s) and advise you of the outcome.

If approved, you will be refunded on your original payment method within 10 business days. 

You can always contact us for any return question at hello@thememorytile.com.